Terms of Service

Last updated: 26 July 2026

1. Who we are and what this platform is

ThaiCare4u ("the Platform", "we", "us") is operated by Ambroise Care Thailand Ltd., a company registered in Thailand, company registration number 0775569000783. The Platform is a directory and messaging service that helps families ("Seekers") find independent elderly caregivers ("Providers") in Thailand.

We are not an employment agency, staffing agency, or care provider. We do not employ, supervise, schedule, insure, or pay Providers. Any arrangement a Seeker makes with a Provider — including hiring, pay, hours, duties, and care standards — is a private agreement directly between the Seeker and the Provider. The Platform is not a party to that agreement.

2. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract under Thai law to create an account. You are responsible for the accuracy of the information in your account and for keeping your login credentials confidential. You are responsible for all activity under your account.

3. What "Verified" means — and what it does not mean

Provider profiles may display a "Verified" badge. This badge is applied manually by our moderation team, at our discretion, and is off by default for every new profile — a Provider is never automatically marked Verified simply by registering, listing certifications, or being approved to appear in the directory.

Where a "Verified" badge is shown, it reflects only that our team reviewed the identity and/or credential documents the Provider chose to submit at that point in time, to the extent we were able to. It is not a background check, criminal record check, reference check, ongoing monitoring, or guarantee of a Provider's competence, character, safety, honesty, or fitness to provide care. Documents can be forged, information can become outdated, and our review has real limits. A profile without the badge has simply not been through this review — it does not by itself indicate anything negative about the Provider.

Seekers are solely responsible for conducting their own due diligence before engaging any Provider — including verifying identity, checking references, discussing qualifications directly, and using their own judgment — regardless of whether a profile shows a Verified badge.

4. Fees, subscriptions, and refunds

Browsing and searching the directory is free. Unlocking a Provider's full profile details, messaging, and hire requests requires an active subscription at the price shown on our Pricing page, billed on a recurring basis until cancelled. Subscriptions are processed securely by Stripe; we do not store your full card details.

As described on the Pricing page, we automatically refund a Seeker's most recent subscription payment once a Provider accepts that Seeker's hire request through the Platform. This refund is offered as a courtesy incentive and may be changed, limited, or discontinued at any time; it is not a guarantee and does not apply to payments made outside the Platform or to hires arranged without using the Platform's hire-request feature.

Except where required by law or expressly stated above, fees are non-refundable. You can cancel your subscription at any time from your dashboard; cancellation takes effect at the end of the current billing period.

5. Acceptable use

You agree not to:

• Provide false information in your profile, messages, or during identity/credential review
• Use the Platform to harass, threaten, discriminate against, or defraud another user
• Attempt to circumvent the Platform's paywall, fees, or moderation — for example by exchanging off-platform contact details for the purpose of avoiding subscription fees before a legitimate hire has occurred
• Scrape, copy, or republish Platform content or user data without permission
• Use the Platform for any unlawful purpose, including any activity that would violate Thai labor, immigration, or health-and-safety law

We may suspend or remove any account or content, at our discretion, for violating these terms or for any conduct we reasonably believe is harmful to another user or to the Platform.

6. Reports and moderation

Every profile and message thread has a Report function. We aim to review reports promptly but do not guarantee any particular response time or outcome. Moderation decisions are made at our discretion.

7. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY PROVIDER LISTED IS SUITABLE, SAFE, QUALIFIED, OR LEGALLY PERMITTED TO WORK.

WE ARE NOT RESPONSIBLE FOR THE CONDUCT, ACTS, OR OMISSIONS OF ANY SEEKER OR PROVIDER, ON OR OFF THE PLATFORM, INCLUDING ANY HARM, LOSS, INJURY, THEFT, OR DAMAGE ARISING FROM A CARE ARRANGEMENT MADE THROUGH OR IN CONNECTION WITH THE PLATFORM.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY THAI LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM AROSE. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE THAI LAW.

9. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, or damage (including reasonable legal fees) arising from your use of the Platform, your violation of these terms, or any care arrangement you enter into with another user.

10. Termination

You may stop using the Platform and close your account at any time. We may suspend or terminate your account for violating these terms, for suspected fraud or abuse, or as required by law.

11. Governing law

These terms are governed by the laws of the Kingdom of Thailand. Any dispute arising from these terms or your use of the Platform will be subject to the exclusive jurisdiction of the Thai courts.

12. Changes to these terms

We may update these terms from time to time. We will post the updated version on this page with a new "Last updated" date. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.

13. Contact

Questions about these terms can be sent to support@thaicare4u.com or via our Contact page.