Contact Us
Questions about the platform, verification, or your account? We are here to help.
Get in touch
The fastest way to reach us is the chat button in the corner of any page. You can also email us and we will respond within one business day, in English or Thai.
Email: support@thaicare4u.com
Common reasons to contact us
- Help finding the right caregiver — tell us your situation and we will point you in the right direction
- Caregiver verification — questions about listing your profile or the verification process
- Account support — login issues, updating your profile, or managing messages
- Reporting a concern — every profile and message thread also has a built-in Report button, reviewed within 24 hours
For urgent safety concerns
If you have an immediate safety concern about a caregiver or a care situation, use the Report button on the relevant profile or message thread. Reports are prioritized ahead of all other requests.